We pride ourselves on the quality and reliability of our products, ensuring that our customers are satisfied with their purchases. However, we understand that sometimes things don't go as planned, and we are here to help.
1. **Damaged Upon Arrival**
- If your product arrives damaged, we sincerely apologize for the inconvenience. Please contact us within **48 hours** of receiving your order with photographic evidence of the damage. After verification, we will arrange for a full refund or replacement at no additional cost to you.
2. **Breakage During Use**
- Our products are designed for durability, but we understand that defects may occur. If your product breaks during normal use within **30 days** of purchase, please provide us with a description and photographic evidence of the issue. We will review your claim, and upon approval, offer a full refund or replacement.
3. **Return Process**
- To initiate a return, please contact our customer service team via email at support@infinitymounts.com. Include your order number, the reason for the return, and any relevant photographs or documentation.
- Once your return is approved, we will provide you with a prepaid shipping label and instructions on how to send back the product.
- The product must be returned in its original packaging, including all accessories and documentation.
- Returns must be shipped back to us within **14 days** of the approval date.
4. **Refunds**
- After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within **7-10 business days**.
5. **Exclusions**
- Products damaged through misuse, neglect, or in any way that deviates from the intended use are not eligible for a return or refund.
- Customized or personalized items are final sale and cannot be returned, except in cases of damage upon arrival or manufacturing defects.
6. **Contact Information**
- For any questions or concerns regarding our return and refund policy, please contact us at support@infinitymounts.com. We are committed to ensuring your satisfaction and will work diligently to address any issues you may encounter.
**InfinityMounts.com reserves the right to modify or replace this return and refund policy at any time. Any changes will be posted on our website and become effective immediately upon posting.**
Thank you for choosing InfinityMounts.com. Your trust and satisfaction are paramount to us.
